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Find answers to your most common questions about our event rental services. From product details and the ordering process to deposits, payments, refunds, and delivery, our comprehensive FAQ page covers everything you need to know.
Learn about booking timelines, payment terms, and what to expect when hiring from us. At Muse Events, we’re committed to providing transparent, hassle-free services for all your event needs.
Learn about booking timelines, payment terms, and what to expect when hiring from us. At Muse Events, we’re committed to providing transparent, hassle-free services for all your event needs.
Orders
Below are some of are common questions about orders
Can I view the items before hiring?
Absolutely! We encourage clients to visit our showroom by appointment. This gives you the opportunity to see our curated collection up close and choose the pieces that best match your event’s theme and vision.
Is cleaning of the items included?
No, items must be returned in the same condition they were hired. If items are returned excessively dirty or improperly cleaned, a cleaning fee may apply.
How far in advance should I book rental items?
We recommend booking as early as possible, especially during peak event seasons, to ensure availability of your desired items.
What happens if an item is damaged during our event?
We understand that accidents can happen. To ensure a smooth process, our hire quotes include a refundable breakages deposit to cover any potential damages. If an item is damaged or lost during your event, you’ll be liable for repair or replacement costs. If all hired items are returned in good condition, your full deposit will be refunded.
How will I know if my order is confirmed?
Once your order is placed, you will receive an order confirmation via email. This confirmation will include all the details of your booking, such as the items hired, event dates, and any additional services requested.
If you do not receive a confirmation email within 24 hours, please check your spam/junk folder or contact us directly at info@muserent.co.za to ensure your booking is secured.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you provide delivery?
Yes, we offer delivery services for your convenience. However, if you prefer, you’re welcome to collect the items directly from us.
Payments
Everything you need to know about payments
What are your payment terms?
To secure your booking, a 10% deposit is required. The remaining balance must be paid before delivery or collection. Payments can be made via EFT or credit/debit card.
What payment methods do you accept?
We accept the following payment methods for your convenience:
- EFT (Electronic Funds Transfer)
- Credit/Debit Card
- Other methods (e.g., mobile payments, if applicable).
Is my payment secure?
Yes, we prioritize your security. All transactions are processed through trusted and secure payment platforms to ensure your personal and financial information remains safe.
What happens if I need to cancel my booking?
Cancellation policies vary depending on the notice given. Deposits may be non-refundable if cancellation occurs within a certain time frame. Please refer to our cancellation terms or contact us for more details
Will I receive an invoice or receipt?
Yes, once your payment is processed, you will receive a confirmation email with a detailed invoice or receipt for your records.
Are there any additional fees I should be aware of?
Additional fees may include cleaning charges, delivery fees, or a refundable shortage deposit for potential damages or losses. These will be outlined in your quote.